If there is a problem with your order, contact HookShore before sending anything back so we can provide the correct return instructions.
Start a return request
Email support@hookshore.com with your order number, the item involved, and a short explanation of the issue. Photos may be helpful for damaged, incorrect, or defective items.
Return eligibility
Eligibility can depend on the item condition, the reason for return, and the fulfillment source. Do not send a return to an address found on the original shipping label unless HookShore specifically instructs you to do so.
Refunds
Approved refunds are returned through the original payment method when possible. Banks and payment providers may require additional time to post a completed refund.
Damaged or incorrect items
Contact us promptly with the order details so the issue can be reviewed and the appropriate resolution determined.